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Customer Service Representative - Eastchester Branch

Posted: Friday June 01


Customer Service Representative - Eastchester Branch
Start a career with First National Bank Alaska the *Best Place to Work in Alaska* as recognized three years in a row by Alaska Business magazine readers! First National Bank Alaska (FNBA) is seeking Customer Service Representatives in our Eastchester Branch. This position is responsible for opening all types of new accounts cross selling basic banking products and services and responding to customer requests ensuring compliance with established bank procedures and regulatory requirements by performing the following essential duties and responsibilities: ESSENTIAL DUTIES and RESPONSIBILITIES: 1. Provides excellent service to branch customers; opens new accounts sells basic bank products and services and makes referrals and cross sells the products and services of other areas of the bank. 2. Assists customers with account reconciliation responds to account related questions and performs research. 3. Processes stop payments and lost/stolen items on checking and saving accounts. 4. Closes accounts upon customer s request or as directed by supervisor updates customer information and prepares and mails customer correspondence. 5. Maintains awareness of bank and Federal policies procedures and/or regulations and keeps up-to-date on required training. 6. May process incoming and outgoing collections wires and phone transfers and requests for transfers between accounts. May act as Vault Teller and/or Safe Deposit Attendant. EDUCATION and/or EXPERIENCE REQUIREMENTS: Minimum: Eighteen months banking experience including six months Teller experience; or two years customer service experience; or equivalent combination of education/training and experience. Preferred: Familiarity with FNBA products and procedures; sales experience. First National offers: * Advancement opportunities * Competitive compensation * 401(k) with employer matching * Generous paid time off * Comprehensive benefits * Team environment * Family friendly culture Visit Careers at FNBAlaska.com to view the full job posting and apply. All applications must be received through FNBA s website to be considered. FNBA is an Equal Opportunity Employer Member FDIC and Equal Housing Lender.

• Location:

• Post ID: 8365834


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